Right to cancel
You have the right to cancel the purchase of an item or services without having to give any reason at any time within the „cooling off period“ 14 days, beginning, in the case of goods, on the day after you receive the goods, and in the case of services, beginning on the day after you purchase the services.
Please be awre that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is the earlier.
You must notify us of your cancellation in writting or in another durable medium to our contact address.
Cancellation consequences
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.